Terms & Conditions

BY CONTINUING TO USE THIS WEBSITE YOU ARE CONFIRMING THAT YOU ACCEPT OUR TERMS AND CONDITIONS OF USE SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS, YOU MUST LEAVE THIS WEBSITE

Please contact us by one of the following methods:

Telephone Customer Services: +447856000028

Email [email protected]prepdirect.eu

Standards

Prep Direct’s Service is run by Qualified Medical Professionals all over Europe

Privacy

Your privacy and that of each other person whose information you provide to us is important to us. Please see our PRIVACY POLICY for details of what information we collect and how we will use and protect it.

Additional terms

Additional terms, which form part of these terms and conditions, apply to the access and use of certain PREPDIRECT services. Please click on the relevant link(s) below to view the terms:

IT IS IMPORTANT THAT YOU UNDERSTAND AND ARE COMFORTABLE WITH THESE TERMS BEFORE USING THE SERVICE AND WE ENCOURAGE YOU TO TAKE TIME TO READ THEM

Registration.

Visitors to this website may be required to register in order to use its facilities.

This registration(requiring basic information about you) will give you access to purchase items in the online store

We are not under any obligation to accept a request for registration and reserve the right to suspend or terminate access at any time if your continued use is believed to prejudice us or other users. By registering to use this website you confirm that the information you provide during the registration process is accurate and complete. You agree to update your registration details promptly if they change. All registration information you provide will be kept secure and processed in accordance with our PRIVACY POLICY

Username and passwords.

During the registration process you may be allocated, or invited to choose, your own username and password which will be unique to you. You are responsible for keeping your username and password confidential and for ensuring that they are not used by any other person.

Offers, promotions, prize draws, software and downloads.

 We may promote third party(ies)goods or services on this website or through other direct marketing initiatives or may make software and other materials available for you to purchase or download. Whilst we try to encourage third parties to offer good quality products, and services and materials at competitive prices we have no control over them or other third parties, we do not endorse the products or services they offer, or give you any assurance that they will be suitable for your needs. It is your responsibility to satisfy yourself in this regard and we have no liability in connection with the same.

Ownership of materials and licence terms.

This website, the materials and software on it, or provided to you through it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world and are owned by, or are licensed to third parties. You are permitted to display the materials on this website on a computer screen and, save for restricted access documents, to download and print a hard copy for your personal use or for obtaining products or services from us provided you do not alter or remove any of the content or any part of the website without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices.

You agree not to:

  • copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivate works from all or any part of this website or the materials or software on it, or provided to you through it without our prior written consent (which may be given or withheld in our absolute discretion)
  • use this website or any of the materials or software on it, or provided to you through it, for:
    • any unlawful purpose or in contravention of applicable law
    • commercial exploitation without our prior written consent
    • any purpose or in any manner that may give a false or misleading impression of us, our staff or our services
  • use, upload or transmit
    • any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress or which may affect or infringe the rights of any other person
    • any device, software, file or mechanism which may interfere with the proper operation of this website or our systems
  • establish a link to this website from any other website, intranet or extranet site without our prior written consent
  • decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through this website
  • do anything that may interfere with or disrupt this website or our service
  • encourage or permit others to do any of the above

IN THE EVENT THAT YOU DO NOT COMPLY WITH THE ABOVE RESTRICTIONS, ANY PERSON AFFECTED BY YOUR ACTIONS MAY BRING A CLAIM AGAINST YOU AND/OR PREP DIRECT. WE WILL PURSUE A CLAIM AGAINST YOU FOR ANY LOSSES AND COSTS (INCLUDING LEGAL COSTS) WE MAY SUFFER AS A RESULT OF YOUR ACTIONS

Suitability of materials.

We do not give any assurance that the materials provided or available to you on or through this website are suitable for your requirements or that they will be secure, error or virus free and we will have no liability in respect of those materials.

Website availability.

This website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to modify, suspend or withdraw the whole or any part of the website or any of its content at any time without notice and without incurring any liability.

Links from this website.

We may, from time to time, provide links from this website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

Monitoring.

We may monitor activity and content on this website and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.

Security.

We employ security technology as detailed in our Privacy Policy and Security Policy however, Internet transmissions are never completely private or secure and there is a risk, therefore, that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.

Accuracy of information.

We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, these are continually developing and, occasionally, the information may be out of date. Medical, commercial and legal practice change frequently and the content on this website, in of any newsletters and in other items offering guidance have been prepared for general interest only and are not a substitute for specific medical, legal or other professional advice and should not be read or used as such. For accurate up-to-date information you should contact us and/or your GP directly.

Disclaimer.

PREP DIRECT DOES NOT WARRANT OR REPRESENT THAT THE MATERIAL ON THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES.

NOTHING CONTAINED IN THE PAGES OF THIS WEBSITE SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION.

Use of this website outside England and Wales.

PREP DIRECT makes no claims or representations that any or all of the content of this website may be lawfully viewed or downloaded outside England and Wales and, unless otherwise specifically stated, the content and this website is directed solely at users who access this website from England and Wales.

IF YOU CHOOSE TO ACCESS THE WEBSITE FROM OUTSIDE ENGLAND AND WALES, YOU DO SO AT YOUR OWN RISK AND ARE RESPONSIBLE FOR COMPLIANCE WITH THE LAWS OF YOUR JURISDICTION.

Liability for our mistakes.

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE:

(A) THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US;

(B) THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH; OR

(C) ANY LOSS OR DAMAGE OR INCREASE IN LOSS OR DAMAGE RESULTS FROM A BREACH BY YOU OF THESE TERMS AND CONDITIONS.

NOTHING IN THESE TERMS AND CONDITIONS EXCLUDES OR LIMITS OUR LIABILITY FOR FRAUDULENT MISREPRESENTATION OR FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.

NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS

Third party rights.

Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.

Waiver.

No delay or decision not to enforce rights under these terms and conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

Governing law.

These Terms and Conditions are subject to the laws of The Netherlands, principally, Books 6 and 7 of the Dutch Civil Code (Burgerlijk Wetboek), and  hereby submits to the non-exclusive jurisdiction of the Dutch Courts.

WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING

IF YOU USE THE WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS

General – Competitions and Prize Draws

THE FOLLOWING TERMS APPLY TO ANY COMPETITIONS AND PRIZE DRAWS REFERRED TO ON THIS SITE. THESE ARE ADDITIONAL TO AND SUPPLEMENT OUR GENERAL WEBSITE TERMS AND CONDITIONS AND ANY SPECIFIC TERMS FOR THE PARTICULAR COMPETITION/PRIZE DRAW WHICH ALSO APPLY.

IF YOU HAVE ANY QUESTIONS CONCERNING THE SERVICE, PLEASE CONTACT US.

ANY SPECIFIC RULES SHOWN ON THIS WEBISTE FOR ANY COMPETITIONS/PRIZE DRAWS SUPPLEMENT AND VARY THE FOLLOWING GENERAL RULES

Registration.

In order to use this service you will need to register on this website. The level of registration required for each competition and prize draw will depend on which service is promoting it.

Age and residency restrictions.

Age and residency restrictions. Competitions and prize draws are only open to individuals who are aged 18 years or over and who are resident in the United Kingdom, Channel Islands and the Isle of Man. By entering the competition or prize draw you confirm that you meet these entry criteria.

Staff and connected persons restrictions.

Staff and connected persons restrictions. Employees and other staff working for PREP DIRECT and their agents, families and anyone else professionally connected with the competition or prize draw are excluded from entering.

Entry restrictions and ownership.

Unless specifically stated otherwise in the relevant promotion, only one entry per household per competition or prize draw is permitted. All entries and all rights in them shall be the property of PREP DIRECT absolutely. Competition entries will not be returned unless stated otherwise for the particular competition. Proof of eligibility to enter the competition or prize draw may be required.

Required purchases.

Unless specifically stated, no purchase is necessary to enter the competition or prize draw.

Unacceptable entries.

Fraudulent, illegible, multiple or incorrectly completed entries will be disqualified and PREP DIRECT will have no responsibility for entries that are not received before the competition or prize draw deadline specified.

Independent adjudicator.

Where necessary an independent adjudicator will oversee prize draws.

Assessment of skill.

The judges’ decision in determining winning entries in all competitions shall be final and no correspondence will be entered into.

Prizes.

Prizes are allocated randomly from correct entries and prize draw entries received unless stated otherwise for the particular competition or prize draw. Prizes are expected to be as stated but if any prize is unavailable, PREP DIRECT may provide an equivalent prize of at least equivalent value. No cash alternative will be given unless expressly stated otherwise for the particular competition or prize draw. Prep Direct has no liability for the quality of prizes provided by third parties.

Notification of winners.

Winners will be notified by phone or email after the closing date of the competition or prize draw and will be informed of how and when to claim their prizes. A list of winners can be obtained from PREP DIRECT

Merchandising – Purchase of Goods

THE FOLLOWING TERMS APPLY TO THE PURCHASE OF GOODS AND SERVICES FROM PREP DIRECT. THESE ARE ADDITIONAL TO AND SUPPLEMENT OUR GENERAL WEBSITE TERMS AND CONDITIONS WHICH ALSO APPLY. THESE TERMS AND CONDITIONS MAY BE AMENDED AT ANY TIME AND THE TERMS AND CONDITIONS THAT APPLY FOR EACH ORDER WILL BE THOSE ON THE WEBSITE AT THE TIME YOU PLACE YOUR ORDER.

IF YOU HAVE ANY QUESTIONS CONCERNING THE SERVICE, PLEASE CONTACT US.

THESE TERMS AND CONDITIONS CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND ARE LEGALLY BINDING. YOU SHOULD PRINT AND KEEP A COPY OF THEM FOR YOUR RECORDS.

Registration

In order to use this service you will need to register on this website.

Age restrictions.

We only accept orders from persons aged 18 or over. By placing an order, you are confirming that you are in this age range.

Residency.

Our system automated despatching : If you require your order to be delivered to any other other country NOT LISTED, the system will prompt you to contact our Online Customer Services department, who will then intervene and process the order to completion.

Placing an order.

It is your responsibility to check that your order is accurate before submitting it to us.

Pricing.

All prices on this website are in pounds sterling UNLESS OTHERWISE STATED.We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. We verify pricing at our dispatch centre. If the correct price is lower than that on the website at the time you place your order, we will charge you the lower price. If the correct price is higher than that on the website, we will try to contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price.

Accuracy of information.

We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.

Concluding a binding contract.When we receive an order from you to purchase items from us, we will confirm that we have received the order by email to the address provided by you in your order. Your order is an offer to purchase an item and will not be binding on us until the earlier of us sending you an email to confirm that we have despatched that item to you or you receiving the item. Our professional codes of conduct and legal restrictions may limit the number of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.

Postage and packing costs.

Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose.

Where multiple items are included in one order, we may despatch the items separately, in which case, you will only be charged one postage and packing charge.

All orders will incur a charge (unless otherwise discounted )

Click & Collect = No Postage and Packaging charge.

Delivery charges to be calculated by the Online Customer Services.

Payment and refunds

In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, postage and packing charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made using the payment gateway (eg WorldPay or PayPal) and/or to the card originally used for payment.

Non-availability/substitutes

We reserve the right to change the specification of items which are required to conform to any applicable standards or European Union requirements. We try to have sufficient stocks of goods to meet demand but occasionally, items may be out of stock or unavailable from our suppliers. In the event of this we will try to contact you to inform you of this and will take guidance from you as to how you would like to proceed, for example, have a refund for that item, a substitute or a similar product or to wait until the item is back in stock again. All items sold through this website are subject to availability.

Delivery

To place an order you will be asked to provide a valid email address so that we can send a confirmation email as soon as your order has been dispatched. This helps you to know when your delivery is on its way to the delivery address specified. You will only pay one delivery charge per order regardless of how many items you order (please see “Postage and packing costs” above). 

Regular Delivery

We aim to despatch all orders as quickly and as efficiently as possible. Items that are in stock should be received with in 3 working days for inland (please refer to Non availability/substitutes below for items out of stock). In the unlikely event of non-delivery after 14 days, you must notify us and we will investigate the non-delivery provided you cooperate with the investigation.

Click & Collect

We will contact you by phone when your order is ready for collection.

Notification of errors.

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.

Your Rights to Return Your Online Purchase.

We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, here you will find details of our Returns Policy 

CANCELLATION RIGHTS 

You have 14 calendar days from receipt of your total order, in which to cancel any item(s) you have ordered from us. We must receive any such return within 14 calendar days of your cancellation. See “How To Return Items” for more details. All items must be returned to us in the condition you received them, which includes keeping any hygiene seals in place. Please be aware that you will lose your right to cancel your item(s) if you unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons. 

DAMAGED AND FAULTY ITEMS

If any item we have supplied is damaged on receipt or, within 6 months supply, develops a fault, we will replace or repair the item free of charge or refund the price you paid for it together with any postage charges you paid to us for delivery. You may have additional manufacturers’ warranties with some products such as electrical items( where applicable) giving you additional rights and you should check these carefully.

HOW TO RETURN ITEMS

To return a damaged or faulty item you should contact our Online Customer Services Department. *

Refunds

Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your payment card. Please also read below  MEDICAL PRODUCTS.

 

HEALTH AND SAFETY WARNING

MEDICAL PRODUCTS 

Not all products are suitable for all medical ailments and occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. You should check with your GP before using any medical product.

*Note. Medicinal items can not be refunded. There are guidelines in place internationally to comply with Good Distribution Practice and Supply Chain Compliance. This is to protect from counterfeit products entering the above mentioned chain. 

NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS